For DME/HME Providers
The Field Operations Platform Purpose-Built for DME/HME Providers
You are running a mobile healthcare operation under competitive bidding pressure, rising costs, and growing referral volume, with tools built for plumbers, not patient care. CareLogix is the platform that understands your world.
Competitive Bidding Compressed Your Margins. Operational Efficiency Is the Only Way to Grow.
Reimbursement rates are not going up. Patient volume is increasing. The only path to profitability is seeing more patients per route, converting more referrals to billable visits, and eliminating the operational waste that kills revenue after your techs already did the work.
Your Challenges, Solved
Every DME Operational Pain Point. Addressed.
We built CareLogix by studying how enterprise DME providers actually operate, not how generic field service tools think they should.
The Problem
Referrals pile up because every fax takes 8-12 minutes of manual data entry
CareLogix: AI Fax Intake
AI Document Intelligence extracts patient demographics, ICD-10 codes, HCPCS codes, and payer details in seconds. Human review, not human data entry.
Learn more →The Problem
Dispatchers build routes from memory, wasting 30-40% of drive time
CareLogix: Route Planning
AI Route Intelligence considers geography, staff credentials, equipment, time windows, and real road data to build optimal routes in one click.
Learn more →The Problem
Staff spend 2-3 hours daily leaving voicemails that 60% of patients never hear
CareLogix: Patient Communications
AI SMS handles the full patient conversation: scheduling, confirmation, reminders, en-route ETAs, and follow-ups. Patients text back naturally.
Learn more →The Problem
Branch managers are blind until end of day when nothing can be fixed
CareLogix: Real-Time Dispatch
Real-time dispatch shows every route on a map with color-coded legs, arrival windows, and risk alerts. Know what is failing before it fails.
Learn more →The Problem
Completed visits become unbillable because of missing signatures, serials, or documentation
CareLogix: Billing Readiness
Billing readiness engine evaluates every completed visit against payer requirements the same day. Flag revenue at risk immediately, not 30 days later.
Learn more →The Problem
Scheduling in one system, routing in another, patient comms on sticky notes
CareLogix: Work Order Lifecycle
One platform owns the full lifecycle from referral to billing readiness. No handoff gaps, no data re-entry, no information lost between systems.
Learn more →Multi-Location Operations
From 10 Branches to 1,000+
CareLogix was built multi-tenant and multi-location from the ground up. Every entity in the system, including patients, work orders, staff, routes, and equipment, is scoped to a location. Role-based access ensures users see only what they need.
- Location-scoped data with cross-branch visibility for managers
- Staff can be shared across locations for coverage
- Centralized dispatch or branch-level autonomy, your choice
- Enterprise dashboards across all locations
- Location-level role assignments (same person, different role per branch)
Integration With Your Systems
Most DME providers run homegrown EMRs and customized billing systems that no vendor has heard of. CareLogix is designed to integrate with exactly these systems, not replace them.
- Homegrown EMR integration via REST API
- CSV import/export for bulk data operations
- Bi-directional work order and patient sync
- Visit completion data pushed to your billing system
- HL7/FHIR readiness for standards-based exchange
ROI
The Math for a 50-Location Provider
Route optimization alone, adding just 2 more stops per tech per day, creates transformational revenue capacity.
Illustrative example based on typical DME provider metrics. Actual results vary by operation size, geography, and visit mix.
Unlike Generic Field Service Tools, CareLogix Understands Your World
HCPCS codes. Prior authorizations. Staff credentials and scope of practice. Payer-specific documentation requirements. Equipment serial tracking. Billing readiness evaluation. These are not features you can configure into ServiceTitan or Salesforce Field Service. They are native to CareLogix because CareLogix was built for DME from the ground up.
See CareLogix on Your Data
Bring your referral volume, your route count, your location list. We will show you what CareLogix does with your actual operation.